About General Questions

Do you support private labels?

Yes, we provide OEM service and can print your logo on products and packaging.

What communication methods do you use?

By Email, Phone, WhatsApp, or WeChat.

Do you provide free samples?

The samples are chargeable. Sample charges can be refunded when you place a bulk order.

What is the MOQ per order?

The MOQ varies by products

About Payment Questions

What are your payment terms?

Telegraphic Transfer (T/T), PayPal (<$2000).

About Shipping & Production Questions

What about production lead time?

 Sample order takes about 3-5 working days, 20′ container order takes about 15- 20 working days, 40′ container order takes about 20- 30 working days.

What shipping options do you provide? 

1. DHL/UPS/FedEx or dedicated express lines

2. Air freight.

3. Ocean freight (LCL / FCL).

4. Sea freight + door-to-door express.

5. Air freight + door-to-door express.

About After Sales Service Questions

What is your warranty period?

The warranty ranges from 12 to 36 months depending on solar light models.

What is your replacement policy?

During the warranty period, if any product breaks or gets damaged when operated following the user manual, we will provide replacement products free of charge. Customers need to provide relevant photos or videos.

How fast is your after-sales response time?

After customers provide evidence of product failure or quality issues, we will propose after-sales solutions for customers within 24 hours, including replacements of complete units or spare parts.

Warranty Term

1. The warranty period is 12–60 months from the date of goods receipt. For sea and air freight shipments, warranty coverage commences 7 days after cargo arrives at the destination.

2. Within the warranty period, should any product malfunction or sustain damage when operated per the user manual, we will provide replacement parts free of charge.

3. Note: Warranty coverage shall not apply to the following scenarios:

· Malfunctions or damage arising from improper operation, unauthorized disassembly, repair or modification.

· Damage caused by fire, flood or other natural disasters, together with consequential secondary damage to the goods.

· Product faults resulting from dropping or in-transit damage occurring after delivery.

· Malfunctions stemming from operation not compliant with the user manual.

· Failures or damage caused by human error or interference from external equipment.

4.Should any product malfunction arise during the warranty term, customers must provide relevant photos or videos to lodge quality claims.

5.To identify faulty components, customers shall perform simple inspections following our guidance. No sophisticated operations are required.

6.Upon confirmation of defective parts, complimentary replacement components will be included in your next shipment. For urgent requirements, the supplier may dispatch spare parts via international couriers such as UPS, DHL or FedEx. All courier fees shall be at the customer’s expense.

7.For repairs requested after warranty expiry, we can supply corresponding components and only charge the cost of the spare parts.

8.Commercial Energy Group Limited reserves the final right of interpretation for all service and warranty terms.